EXTEDO is the key software and service solutions provider in the field of Regulatory Information Management (RIM). We offer configurable off-the-shelf products as well as customized and integrated solutions. EXTEDO's enabling technology, the EXTEDOsuite, is unique in all that it covers within Regulatory Affairs including: eCTD submission management, pharmacovigilance or drug safety management and product registration planning & tracking. EXTEDO serves over 700 Life Sciences customers, both large and small, in 60 countries, including the EMA and over 25 regulatory authorities worldwide. The areas of Life Sciences in which Extedo operates are: pharmaceuticals, biotech and biopharma, generics, medical devices, healthcare and the public sector. We are still growing!

For our location in Ottobrunn near Munich we are actively seeking a

 

Service Desk Support Specialist (m/f/d)

Your Tasks - as important as our Software:

 
  • answer and process support requests regarding our EXTEDO software products
  • troubleshoot issues by searching our knowledge base, researching on your own, or consulting with the team
  • always respond to customers in a positive and friendly manner, even under stressful circumstances
  • provide detailed descriptions of bugs and enhancement requests to the development team
  • communicate and document issue status on a regular basis (internally and externally)
  • expand our Knowledge Base
  • process orders and license requests and inform customers about new product versions
  • contribute and implement your ideas for process improvement
  • get to know a wide range of EXTEDO applications and the underlying technology
  • other special projects as needed

Your Profile - as good as our Solutions:

 
  • like to help customers
  • have completed vocational training, preferably focused on computer science (e.g., “Fachinformatiker”) or similar relevant qualification
  • are fluent in both German and English
  • have a strong comfort level with computers and software in general - experience in software technical support would be a plus
  • have excellent problem-solving skills
  • have effective organizational and prioritization skills
  • are a team player
  • remain calm, even in difficult situations
  • like to bring in new ideas and enjoy learning something new every day

Preferred but not required:

  • experience with programming/scripting language or SQL
  • experience with eCTD and/or in the pharmaceutical industry
You are able to demonstrate a positive attitude to change? You are maintaining a flexible attitude to own/ team roles and working practices in order meet the changing needs of the business and our customers? You are able to gain the trust of the customer, by understanding their requirements and delivering appropriate solutions? You can prioritise tasks, communicate effectively both verbal and written and understand business objectives?
Then you should definitely apply today!