EXTEDO is the key software and service solutions provider in the field of Regulatory Information Management (RIM). We offer configurable off-the-shelf products as well as customized and integrated solutions. EXTEDO's enabling technology, the EXTEDOsuite, is unique in all that it covers within Regulatory Affairs including: eCTD submission management, pharmacovigilance or drug safety management and product registration planning & tracking. EXTEDO serves over 700 Life Sciences customers, both large and small, in 60 countries, including the EMA and over 25 regulatory authorities worldwide. The areas of Life Sciences in which Extedo operates are: pharmaceuticals, biotech and biopharma, generics, medical devices, healthcare and the public sector. We are still growing!

For our location in Ottobrunn near Munich we are actively seeking a

 

Service Desk Support Specialist (m/f)

Your Tasks - as important as our Software:

 
  • Help customers use our software applications in an optimal way
  • Receive support requests and begin initial analysis
  • Find solutions on your own or in our written FAQs and knowledge base
  • Use and expand our knowledge base (Confluence)
  • Work closely with our 2nd and 3rd level support and other EXTEDO teams
  • Implement your ideas for improving our Customer Care process
  • Learn about our EXTEDO applications portfolio and continue to develop your knowledge and skills

Your Profile - as good as our Solutions:

 
  • You have completed studies or technical training, such as IT specialist training or other relevant qualifications
  • You are able to communicate with customers by phone or email in German and English in a professional manner
  • As a team player, you keep calm in difficult situations and are able to build positive customer relationships
  • In addition, you have the willingness to work outside normal business hours.
You like solving problems and helping people and, at the same time, you enjoy contributing new ideas and learning something new every day? Then you should become a part of our team!What we offer you: